Information We Collect

We collect different types of information depending on how you interact with our services. Being upfront about this helps you understand what we're doing with your data.

Personal Information You Provide

When you sign up for our courses or contact us, we collect:

• Your name and contact details (email address, phone number)
• Educational background and current employment status
• Payment information for course enrolment
• Correspondence and messages you send to us
• Any feedback or survey responses you choose to share

Technical Information

Our website automatically collects certain technical data:

• IP address and browser type
• Device information and operating system
• Pages you visit and how long you stay
• Referring websites and search terms used
• Time and date of your visits

Learning Progress Data

For enrolled students, we track your progress through courses, including completed modules, quiz results, and assignment submissions. This helps us provide better educational support and improve our programs.

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves specific purposes that benefit your experience with aurilenthova.

Purpose	Details
Course Delivery	Managing enrolments, providing access to materials, tracking progress, and issuing certificates
Communication	Sending course updates, responding to inquiries, and sharing relevant educational content
Payment Processing	Handling transactions securely and maintaining financial records as required by law
Service Improvement	Analyzing usage patterns to enhance our courses and platform functionality
Legal Compliance	Meeting regulatory requirements and protecting our legal rights

Sharing Your Information

We're not in the business of selling your data. But there are times when we need to share information with trusted partners to deliver our services properly.

Service Providers

We work with companies that help us run our business, like hosting providers, payment processors, and email services. These partners only access the information necessary to perform their specific tasks and are contractually bound to protect your data.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid court order or need to protect someone's safety. We'll always review such requests carefully and only share what's legally required.

Business Transfers

If aurilenthova merges with another company or sells assets, your information might be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Your Privacy Rights

Australian privacy law gives you several rights over your personal information. We make it straightforward to exercise these rights.

Access and Correction

You can request a copy of the personal information we hold about you. If something's wrong or outdated, let us know and we'll fix it promptly. There's no charge for this unless your request is particularly complex or repetitive.

Data Portability

Want your data in a format you can use elsewhere? We'll provide your information in a commonly used electronic format when technically feasible.

Erasure Requests

You can ask us to delete your personal information. We'll honour this unless we're required to keep certain records for legal or regulatory reasons. For example, we need to retain financial records for seven years under Australian tax law.

Marketing Preferences

You control whether you receive promotional communications from us. Update your preferences anytime through your account settings or by contacting us directly.

Complaints

If you're unhappy with how we've handled your information, please tell us. We take complaints seriously and will investigate thoroughly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Data Security

Protecting your information is a priority. We use industry-standard security measures, but we're also realistic about the fact that no system is completely bulletproof.

Technical Safeguards

• Encrypted data transmission using SSL/TLS protocols
• Secure servers with regular security updates and patches
• Firewalls and intrusion detection systems
• Regular backups stored in secure locations
• Access controls limiting who can view your data

Organisational Measures

Our staff receive training on data protection and privacy obligations. We conduct regular security audits and have clear policies about handling personal information. Only employees who need access to your data to do their jobs can view it.

Your Role

Security is a shared responsibility. Keep your login credentials private, use strong passwords, and let us know immediately if you suspect unauthorized access to your account.

Data Retention

We don't keep your information forever. How long we retain data depends on why we collected it and any legal requirements we need to follow.

Active Students

While you're enrolled in our courses, we maintain your complete profile and learning records. This includes everything from your contact details to your quiz scores and completed assignments.

After Course Completion

We keep your academic records for seven years after you finish a course. This allows us to verify your credentials and provide reference letters if needed. Other information, like marketing preferences, is deleted within two years of your last interaction with us.

Financial Records

Australian tax law requires us to maintain financial records for seven years. This includes payment information and transaction history.

Deletion Process

When retention periods expire, we securely delete or anonymize your information. If you request deletion before then, we'll remove everything we're not legally required to keep.

Cookies and Tracking

Our website uses cookies and similar technologies. These are small files stored on your device that help us provide a better experience.

Essential Cookies

Some cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. You can't opt out of these without affecting how the site works.

Analytics Cookies

We use analytics tools to understand how people use our website. This helps us improve navigation and content. The data is aggregated and anonymous, so we can't identify individual users from it.

Preference Cookies

These remember your choices, like language preferences or login details. They make your experience more convenient by saving your settings between visits.

Managing Cookies

Most browsers let you control cookies through their settings. You can block or delete cookies, but this might affect website functionality. Check your browser's help section for instructions.

Third-Party Links

Our website might contain links to external sites. We're not responsible for their privacy practices. When you click through to another website, their privacy policy applies instead of ours. Always review the privacy policies of sites you visit.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

Privacy laws and our practices evolve over time. We'll update this policy when necessary and post the revised version on our website with a new "Last Updated" date. Significant changes will be communicated directly to enrolled students via email.

We encourage you to review this policy periodically, especially before providing new personal information. Continued use of our services after changes indicates your acceptance of the updated terms.